Privacy Policy
Effective Date: February 18, 2026
Business Name: Stranded No More Roadside Assistance LLC
Phone: (440) 578-7667
Stranded No More Roadside Assistance LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our services, website, or contacting us by phone, text, or online forms.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information while providing roadside assistance services.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
When you request service or contact us, we may collect:
Name
Phone number
Email address (if provided)
Vehicle information (make, model, location)
Service location or GPS address
Payment information (processed securely through third-party providers)
B. Communication Data
When you call or text our business phone number (440) 578-7667, we may collect:
Call logs and timestamps
Text message communications
Service notes related to your request
C. Website Usage Information
When visiting our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Referral source
This data helps improve performance, safety, and user experience.
2. How We Use Your Information
We use information for legitimate business purposes, including:
Providing roadside assistance services
Dispatching service providers
Customer communication and updates
Appointment confirmation and service coordination
Processing payments
Maintaining business records
Improving service quality and safety
Compliance with legal and insurance requirements
We do not sell your personal information.
3. Phone Calls, SMS, and Communication Consent
By contacting us or providing your phone number, you consent to receive:
Service-related calls
Status updates
Dispatch notifications
Follow-up communications regarding services provided
Message and data rates may apply depending on your carrier.
You may opt out of non-essential text messaging by replying STOP or requesting removal at any time.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We only share information when necessary to operate our services, including:
Service technicians or independent contractors performing roadside services
Payment processors for billing
Insurance providers (if required)
Legal authorities when required by law
We do not share customer information for unrelated marketing purposes.
5. Data Security
We implement reasonable safeguards designed to protect your information against unauthorized access, misuse, or disclosure. While we take commercially reasonable steps to secure data, no transmission over the internet or phone networks can be guaranteed to be 100% secure.
6. Data Retention
We retain customer information only as long as necessary to:
Complete services
Maintain business and accounting records
Resolve disputes
Meet legal or regulatory obligations
7. Customer Responsibilities & Safety Notice
Roadside assistance involves circumstances beyond our control, including:
Weather conditions
Traffic hazards
Vehicle condition
Third-party delays
Customers agree to provide accurate location and vehicle information and to follow safety instructions while awaiting service.
8. Limitation of Liability
To the fullest extent permitted by law:
Services are provided on an “as available” basis.
The Company is not liable for indirect, incidental, or consequential damages arising from service delays, vehicle condition, or circumstances outside our control.
Customers assume responsibility for vehicle ownership authorization and compliance with local laws.
This section does not limit liability where prohibited by law.
9. Third-Party Services and Links
Our website may contain links or integrations with third-party tools (such as maps, payment processors, or analytics providers). We are not responsible for the privacy practices of those external services.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Your Privacy Rights
You may request to:
Access your personal information
Correct inaccurate data
Request deletion where legally permitted.
To make a request, contact us at:
Phone: (440) 578-7667
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
Stranded No More Roadside Assistance LLC
Phone: (440) 578-7667