Privacy Policy

Last updated: July 9, 2026

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Information we collect

When you call, text, or submit our roadside assistance service request form, we collect the information needed to dispatch help: your name, phone number, vehicle location, and vehicle make and model. If you browse our site, standard technical information such as your browser type, device, and pages visited may also be logged automatically by our hosting provider. We do not sell this information to third parties.

How we use your information

We use the information you provide solely to dispatch a technician, confirm your location and issue before a truck rolls, follow up on service quality after the job is complete, and — with your consent — send appointment reminders or dispatch status updates by phone or text. We do not use your information for unrelated marketing without your permission.

Cookies and website analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve load times and content. These tools do not collect information that identifies you personally beyond standard browsing data.

Third-party services

We may use trusted third-party tools — such as a live chat widget, phone dispatch system, or website hosting provider — to operate our business. These providers only receive the information necessary to perform their function and are not permitted to use it for their own marketing purposes.

Data retention

We retain service request information for as long as reasonably necessary to provide support, maintain accurate business records, and meet any legal or accounting obligations, after which it is deleted or anonymized.

How we protect your information

We limit access to customer information to the people who actually need it to dispatch and complete your service — there’s no large call-center staff or offshore data-processing team involved. As a small, owner-operated business, the same people who answer your call are the only ones handling your information.

Children’s privacy

Our roadside assistance services and website are intended for adults arranging vehicle service. We do not knowingly collect information from children under 13.

California and other state privacy rights

Depending on your state of residence, you may have additional rights regarding your personal information, such as the right to know what’s collected or to request deletion. We honor these requests to the extent required by applicable law — contact us using the information below to make a request.

Communications and text messages

If you provide a mobile number when requesting service, we may send you dispatch updates, technician ETA notifications, or follow-up messages related to that service by text. Standard message and data rates may apply. You can opt out of non-essential follow-up messages at any time by letting us know.

Your rights

You can ask us at any time what information we hold about you, request a correction, or ask us to delete it, subject to any records we’re required to keep for legal or accounting purposes. Reach out using the contact information below.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The “last updated” date at the top of this page will always reflect the most recent revision.

Do Not Track signals

Our website does not currently respond to browser “Do Not Track” signals, as there is no industry-standard way to interpret them consistently. We otherwise limit data collection to what’s described above.

Contact us

Questions about this policy can be sent to Dispatch@strandednomoreroadside.com or by calling our dispatch line at (440) 578-7667.